Shocking Company

I ordered a fiber line 2 months ago and still had nothing, I called and emailed with no response. So as soon as I cancelled I had a person contact me asking me not to cancel and that they would have the line sorted. Two weeks after this i was debited R4000 and told my router was on its way? I have no line how do you debit me and charge me R4000? I have sent 8 support tickets 30 emails and called them but nothing has been done about this dispute. Eventually after calling Vumatel and begging them to install they installed today the 9th of May 2020. After they installed we see now that webafrica has suspended my fiber line for non-payment. Payment for what there was no service and i have sent many requests for them to sort out my invoice dispute. This is absolutely shocking service and treatment to wards a customer I do not recommend any one using webafrica this whole experience has been disgusting and stressful. Webafrica is disgraceful as i still have no internet and they are not giving me confirmation of service cancellation so i can use another ISP that wants to do business.