Shocking after service from webafrica

Been using webafrica for 2 weeks and 1 week of the 2 our fibre has been down. We had to pay in advance and have not even been able to use the service. When trying to contact anyone we are directed to whats app and told that there is a break in our line. Each time we try and get answers we get a different person and its very frustrating. Cheslyn Mathews was quick to sign us up but the after service has been shocking. He does not even respond to emails. Your after service is terrible and we will be canceling and going elsewhere. Hopefully someone can contact us regarding the cancelation and refund our installation. I work from home and have been purchasing data since Monday. Definitely will never recommend your company too anyone.