Shocked

Thee most shocking customer service I have experienced in my life. In fact that term can not be used as no service is given. In fact I had to drive to the head office and 'bang' on the doors to get anyone to listen. Imagine coming home to find no wifi... no problem call customer services right? No because they dont answer. So they have a whatsapp line... still no answer. Imagine this for a week. To find out it is due to insufficient funds. So you pay in cash and request a stop order on a more reliable bank account. To which the same issues happen except there is money in the account and it is bouncing. Then after a week they get back to you at 23:00 to say all is fixed they wont cut you off. Only to find at the end of the month to be cut off. Then to be ignored and give rude remarks when you EVENTUALLY get in touch to find out what is wrong. So you drive to headquarters and bang on thier door for hours only to get someone to assist you 'unenthusiasticly'. Then you are given no update on the matter regarding if steps have been taken to improve what has been a frustrating 4 months. You would hope that is it but no... I have just had 2 days of outages... No warning... No notice... No appology. I have to look this up myself when I come home to find the wifi not working... Imagine....the audacity it takes to essential ***** peoples money every month in this way