Shocked..............

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Webafrica before posting your script response have a look the above ticket numbers.

I signed up and pre-ordered fiber 2020-10-27 was quite happy, then I logged a ticket to ask what I should do (next steps) to get fiber installed at my house few minutes later I got an email that the ticket is closed without any response what so ever.

Logged a second ticket to explain that I want my to cancel my account and pre-order because as a rule I won't pay for below pathetic support and this clearly marked this instance, which ISP just close a ticket without acknowledge or basic response. Anyway they marked my ticket as "Awaiting your Reply" again without any ****ing response from their end, now tell me do I need to respond to the man in the moon???

Further logged a 3rd ticket asking "Nicely" to tell me what I need to do to get my account cancelled along with the pre-order. Guess what they just closed my ticket 2min after logging the request.... Tried the WhatsApp support but waited, more than 30 min or untill I got a message "I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying..."

First time I have reviewed a company on hellopeter, it really sucks but maybe someone at Webafrica will have some quality control in place to read the message.