Shining Dismally

Appalling, just appalling. Second time in 3 weeks with the same problem and they can’t fix it. The incident that occurred for the second time has left me without internet since Thursday and now it’s Monday and we are still counting. I raised the issue on Friday and the issue was referred to Vumatel who came on Saturday. Vumatel said the problem is not on their side and they referred the matter back to Webafrica on Saturday and this was before noon. Webafrica only responds on Monday around 9am and says the matter has been escalated (and their EXCO will be involved, laughable I must say) and they will be in contact. By Monday 1 pm there has been no contact from Webafrica. I chat with Willie the Bot from 1:30 and I’m referred to an individual who has been great from his/her side. However, I have been on WhatsApp with this individual since 1:30 pm and now is almost 5:30 pm. I spent 4 hours of my own time, trying to fix a problem which I pay Webafrica for.

Having been a customer for over 10 years, this is the pits. I will not even go into the details of the incident that happened 3 weeks back which you dismally failed to fix. And please tell your guys to stop asking useless questions. If I tell them that I need an ONT replaced because it was damaged by a toddler, don’t ask me how a toddler damages an ONT. PS, it’s the 3rd time today that I have asked for the ONT to be replaced.