1 reviews | Active since Jul 2024
Shameless & *********** Service
I've given you a chance to make wrongs right, and you failed. Hence, public warning for the crowd. *********** doesn't do them justice. Service reconnections took AGES on multiple occasions, more than 7 live chat agents and then disconnection when I refused to pay because of non-existent service. After months of bad service, cancelling the service was a nightmare. My cancellation wasn't captured, and they kept trying to debt me and threatening to hand the account over to legal debtors. Not once during the whole process did they acknowledge that their service was bad, how they could improve possibly. Webafrica is only great if you pay them blindly and don't complain when something goes wrong. Unfortunately they do not make an effort to console/properly take care of their clients and they will not hesitate to debt you after not providing a service, and then also applying penalties because they themselves did not record a customer cancellation. Never again with this *********** bunch, national disgrace. Trying to get hold of someone who actually has power to change something is also fruitless - you will be simply be given a "breakdown" of your bill and complaints of service/disconnections etc fall on deaf ears, like talking to a brick wall.
