SHAMELESS BAD SERVICE!

To say they provide bad service is a compliment to these guys; there are no words to describe how low-down dirty and shameless they are. I ordered their service happily online and their router got delivered. VUMA came and connected their switch all good but their router never connected...and the games began.

You cannot get hold of a human except for their sales gaents. Any issues you have you have to take to bots and "agents" on WhatsApp - they will take you through unending troubleshooting, extreme technical jargon and once that fails you are told someone will get back to you.

You ask again and you have to repeat everything from the start and go through bots and technical jargon.

When you finally cry blood and ask for a cancellation, a whole new game starts. You can't reach anyone to help you cancel and you have to pay for the service whether the service is on or not, their cancellation policy applies. You cant speak to anyone!

I'm stuck with their router and no service for over 3 weeks, nobody can confirm my cancellation so that I can seek another provider. I'm here with no internet, and no cancellation confirmation, which is required to get a new provider in.

Webafrica is only interested in selling, the sale service is -100. I wish I can report them somewhere where something can be done because this is shameless ******* and as a consumer I am victimised.

Someone please help