Services Suspended Despite Confirmed Payment – WebAfrica's Incompetence is Alarming

I am absolutely livid. WebAfrica has suspended my internet services due to a payment they failed to allocate — even after I followed up and explicitly requested that it be done.

I have email communication with Chene and WhatsApp correspondence with Shakeel, both confirming that I reached out in good time to address the allocation issue. They assured me it would be resolved. Yet today, the 18th of July, my services have been cut because of that very payment.

Had I not followed up, this would be chalked up as my negligence — when in fact, I did everything right. It is unacceptable that customers are penalized for internal incompetence, with zero accountability when the provider is at fault.

To make things worse, WebAfrica holds a monopoly in our complex, so we are left with no alternative service provider — trapped in a system where mistakes are common, and resolution is slow and dismissive.

I demand:

Immediate reinstatement of my service,

A formal apology,

And compensation for the disruption caused by this error.

This experience is completely unacceptable, and I will be lodging formal complaints with ISPA and ICASA if this is not urgently rectified.