Services suspended and I am being debited

Item: Webafrica
Rating: 1
Author: Charmaine M

This is my 3rd complain now since the beginning of May and I am not getting any assistance - now I see an attempt of a debit order of R781 again causing me a negative charge on my bank and the services were suspended 15th of May why am I being charged full prorata and service for the month of June ?

I have been asking for assistance from Webafrica from the 11 May without any luck after receiving an sms saying that they tried to debit me the pro rata which I was not even made aware of after the R249, they went 2 times into my account causing a negative impact which I had to be liable for the charges-I spoke to the folllowing agents Phumeza M, Vuyiswa R, Aqeelah L who was very unprofessional with me and my last straw was that I am going to ombudsman, today I spoke to Sasha-Lee F and transferred me to Lauren-Lee M , all this agents I had to explain same thing over and over again. Aqeelah L gave me prorata amount from the 06-15th May of R118.8 as I advsied her that I wont pay for the full month on which service was suspended while I have bill queries - i received an email from Maria Teleka and cc Tahabiet Johnson I responded in the morning but no response. I spoke to an agent asked that she gives me banking details to pay prorata of R118 and said it will take 48 hours for them to be removed but I was debited I have been asking for cancellation for some time now and it seems no one is willing to assist me

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Replies (1)

Webafrica's replyOfficial

01 Jun 2026, 09:18

Hi Charmaine, We can understand why you're feeling exhausted and frustrated by this experience. From your description, you've been trying to resolve this billing matter since early May, have spoken to multiple agents, repeated the same information several times, and are still seeking clarity regarding the charges, suspension of services, and cancellation request. The repeated debit attempts and the resulting impact on your bank account would understandably add to your frustration, particularly while you're still waiting for clarity on the billing queries you've raised. We've submitted a follow-up to our Billing Team requesting an urgent review of your query, including the disputed charges, the pro-rata billing concerns, the debit order attempts, and the status of your cancellation request. The team will need to review the account history and previous correspondence to ensure all aspects of the matter are properly addressed. Should you receive any additional correspondence from the Billing Team, we recommend replying directly to that email thread, as it helps keep all information and updates linked to the ongoing investigation. We appreciate your patience while the review is underway and have requested further feedback from the relevant team. Warm regards,
Webafrica Crew

Webafrica's reply01 Jun 2026, 09:18

Official