lS
lerato S
1 reviews | Active since Nov 2016
14 Apr 2026, 13:26
SERVICES ARE VERY BAD AT VUMA ESPECIALLY ON BILLING
I'm chatting to agent his name is Zeenat L I need webafrica to advice if i can be refunded or the money needs to be transferred to new order number His telling me the voucher that i made a payment for it need to expire then he will take a matter to Vumatel if they can refund or not ON THE 1ST OF MAY IS THIS MEANS I NEED TO WAIT YOU CANT COMMUNICATE WITH VUMA UNTIL MONTH END
YOUR SERVICES REALLY SUCKS
CAN ANYONE HELP ME WITH THIS URGENTLY
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
14 Apr 2026, 13:53Hello Lerato,
We understand how frustrating and urgent this situation must feel, especially when it comes to your payment and the uncer*****y around whether it can be refunded or transferred to a new order. It is completely understandable that waiting until month end for feedback does not feel acceptable, particularly when you are trying to resolve this as soon as possible.
We have now submitted a request for this matter to be reviewed and will reach out to you as soon as we have consolidated feedback from the relevant teams.
Warm regards,
Webafrica Crew
We understand how frustrating and urgent this situation must feel, especially when it comes to your payment and the uncer*****y around whether it can be refunded or transferred to a new order. It is completely understandable that waiting until month end for feedback does not feel acceptable, particularly when you are trying to resolve this as soon as possible.
We have now submitted a request for this matter to be reviewed and will reach out to you as soon as we have consolidated feedback from the relevant teams.
Warm regards,
Webafrica Crew
Webafrica's reply14 Apr 2026, 13:53
Official
Hello Lerato,
We understand how frustrating and urgent this situation must feel, especially when it comes to your payment and the uncer*****y around whether it can be refunded or transferred to a new order. It is completely understandable that waiting until month end for feedback does not feel acceptable, particularly when you are trying to resolve this as soon as possible.
We have now submitted a request for this matter to be reviewed and will reach out to you as soon as we have consolidated feedback from the relevant teams.
Warm regards,
Webafrica Crew
We understand how frustrating and urgent this situation must feel, especially when it comes to your payment and the uncer*****y around whether it can be refunded or transferred to a new order. It is completely understandable that waiting until month end for feedback does not feel acceptable, particularly when you are trying to resolve this as soon as possible.
We have now submitted a request for this matter to be reviewed and will reach out to you as soon as we have consolidated feedback from the relevant teams.
Warm regards,
Webafrica Crew