SERVICE WITHOUT EXCELLANCE

My fibre account was debited on Sunday 1-12-24, which was declined, I was advised that the transaction will be done again on Monday 2-12-24, This was not done, Today is Tuesday 3-12-24, and I am still waiting for my account to be debited and my fibre line to be restored. You try to communicate with an agent via the whatsapp line, and you wait for hours, I logged on at 6:57 today, and am still waiting @ 09:39,