Service with Artificial Intelligence

Since we started our contract with WebAfrica we had problems. We had been without Internet for long times and on a lot of occasion's. Trying to get hold of them is 99% impossible. There "stupid bot Willie" cant even find somebody in the help center to help you. In April 2024 we had enough of the lack of service and human interaction, and my wife informed them that are cancelling the contract. On 27 of March 2024 I had enough. We were without Internet for 2 days, going for the 3rd day. My wife contacted them a few times with no results. I started contacting WebAfrica at 16:54, eventually getting hold of somebody to talk to, and being referred to another person. After a long discussion, it was eventually determined that we had a technical fault on the network. We eventually concluded the conversation at 20:44 (+- 4 hours later). They undertook to send a technician out (From Vumatel), who eventually contacted as on 03 May with the request to come and do the repairs, which we declined because we cancelled the contract and we moved.

Today my wife was contacted regarding an outstanding amount. My wife told them that she did send them a cancellation Wapp / email and the service we received was very bad. The woman that phoned her, told my wife that she have no emails or wapps from us. I took the phone to talk to her and she told me that she wont talk to me regarding the account, as the account is in my wife's name. While I was trying to talk to her, she just kept on talking and as usually, did not heed wat the customer is saying. I tried speaking to her again, but she interrupted again, saying she is not liable to speak to me. I ended the conversation because I don't have respect for a business and it's workforce that treat the CUSTOMERS as if they don't have a say, and in the meantime cant deliver on the service that is paid for. The customer is kept liable for the full payment of a service that is not FULLY provided, and that was actually cancelled from the customer part because of this. Even having the audacity to say that no wapp's or emails have been received.