**** SERVICE WEBAFRICA - THANKS FOR RETURNING THE 'LOYALTY'

Been loyal to WebAfrica (ISP) for many years. Recently my Fiber line has been down and they sent a technician to check the line. Technician advised that a re-installation of the Fiber line is required due to a join which was done on the line prior with a different fault logged at WebAfrica.

I then receive an email from a company (NanoFibre - Randburg) with a quotation of R1750 for the re-installation costs. A couple of years ago we chose WebAfrica because of the 'Free installation, activation and Free-to-use router'. Now all of a sudden I'm responsible for installation fees after all these years?

Installation was initially done by WebAfrica their cost, I don't intentionally get onto a 3 meter wall to damage a fiber optic cable. Additionally, the initial installation done was poor as the fiber optic cable was installed without any conduit/casing on our external wall.

I've escalated the current fault logged and been on hold for over an hour at my cost of the call. I have been told to hold on the WhatsApp support line as well with no resolution. My household is now going on week 2 with an unstable internet connection.

This service is pathetic and I'm very disappointed with the service from WebAfrica, should this not be resolved within this week and feedback be provided to me by COB tomorrow (20/10/2020) I will be sourcing alternative ISP's with similar perks.