Service was good, r...

Hi Roland,We understand why you’re looking for clarity, especially as you’ve already provided what you understood to be the required 30 days’ notice and haven’t yet had the Cancellation team explain the date to you.To clarify, Webafrica’s cancellation terms require one full calendar month’s notice, rather than simply 30 days from the date the cancellation request is submitted. This means the notice period is based on calendar months, and the service remains active until the end of the applicable notice period before being deactivated.We recognise that this distinction should have been explained to you clearly when you requested the cancellation. We’ve reached out to our Cancellation team to review your profile and confirm the date your cancellation request was received, the notice period app**** to your account, and the final cancellation date.The team will contact you directly to provide clarity on the account and the next steps.We appreciate you raising this with us and allowing us to clarify what has happened.
Warm regards,
Webafrica Crew 🌸