1 reviews | Active since Aug 2017
Service terrible do not use.
<p>I Opened an account on the 24th -07-2017 with WebAfrica and as i entred the Web Africa website i saw that it will not be useful for our bussnisse.</p> <p>I asked WebAfrica to cansel my contract with them there service will no longer be of use to us.</p> <p>I was one hour on the website.</p> <p>But i already sended through my banking details as they asked met to. So WebAfrica sended me a ticket number to say they will get back to me . Few hours later WebAfrica then sended me a invoice explaining that they will deduct X Amount from my bank account. I then sended their support team a nother email and said they musnt deduct any money form my bank account the WebAfrica account must be closed. They sended me a ticket number again saying they will get back to me. Still no response form the firts ticket number i recieved. WebAfrica then sended me another invoice. I then asked WebAfrica again to please do not deduct any money from my bank account. They sended me another ticket number. Stil no reply form the first two tickets s they sended me. Web Africa then sended me a email explaining that the service i canceled will only be canceled on the 1 Sep 2017.</p> <p>I dont want to pay for something i dont use and never used.</p> <p>After a day i tried phoning WebAfrica on the number they have on there website. The service recorder ask you if you want sale and you press 2 for sales and 4 for any other services after i press 4 for other services the phone goes dead. </p> <p>Till today the 02/08/2017 and after 4 " ticket number" emails they sended me later, still no follow up from there side on any of my " ticket numbers", and they deducted all the money they said they are going to deduct form my bank account.</p> <p>Service support department rating is very poor. All i wanted is for them to pay back the amount of money the deducted for a service that i dint use and a service that was canceled.</p> <p> </p> <p> </p> <p> </p>
Hello ,
Thank you so much for your enquiry.
We would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
As soon as we receive your email to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
We would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
As soon as we receive your email to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
