BK
Bronwyn K
1 reviews | Active since Mar 2009
16 Apr 2026, 11:19
Service suspended for non payment when I’m on a debit order
Service suspended for non payment when I’m on a debit order. No one can tell me why this happened. Took a day to resolve but the consultant was helpful. I still want an explanation from Webafrica.
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
16 Apr 2026, 11:58Hello Bronwyn,
We understand how frustrating it must be to have your service suspended despite being on a debit order, especially without immediate clarity on what caused the issue. It is also acknowledged that any interruption to your service can be inconvenient and concerning.
After reviewing your account, it can be confirmed that there was an issue on Octotel’s side that impacted the service status. Once the necessary corrections were made, the service required reconnection and was then successfully restored.
It is good to hear that the consultant was helpful in resolving the matter, and the feedback regarding the initial suspension has been noted for further review.
If you ever need any further assistance, you are welcome to reach out via Hello Peter and the team will be happy to help.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to have your service suspended despite being on a debit order, especially without immediate clarity on what caused the issue. It is also acknowledged that any interruption to your service can be inconvenient and concerning.
After reviewing your account, it can be confirmed that there was an issue on Octotel’s side that impacted the service status. Once the necessary corrections were made, the service required reconnection and was then successfully restored.
It is good to hear that the consultant was helpful in resolving the matter, and the feedback regarding the initial suspension has been noted for further review.
If you ever need any further assistance, you are welcome to reach out via Hello Peter and the team will be happy to help.
Warm regards,
Webafrica Crew
Webafrica's reply16 Apr 2026, 11:58
Official
Hello Bronwyn,
We understand how frustrating it must be to have your service suspended despite being on a debit order, especially without immediate clarity on what caused the issue. It is also acknowledged that any interruption to your service can be inconvenient and concerning.
After reviewing your account, it can be confirmed that there was an issue on Octotel’s side that impacted the service status. Once the necessary corrections were made, the service required reconnection and was then successfully restored.
It is good to hear that the consultant was helpful in resolving the matter, and the feedback regarding the initial suspension has been noted for further review.
If you ever need any further assistance, you are welcome to reach out via Hello Peter and the team will be happy to help.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to have your service suspended despite being on a debit order, especially without immediate clarity on what caused the issue. It is also acknowledged that any interruption to your service can be inconvenient and concerning.
After reviewing your account, it can be confirmed that there was an issue on Octotel’s side that impacted the service status. Once the necessary corrections were made, the service required reconnection and was then successfully restored.
It is good to hear that the consultant was helpful in resolving the matter, and the feedback regarding the initial suspension has been noted for further review.
If you ever need any further assistance, you are welcome to reach out via Hello Peter and the team will be happy to help.
Warm regards,
Webafrica Crew