Service so poor it should be classed as ********

If I could give a 0 rating it would still be to much of a compliment to the web Africa service team

16/06/25 Case logged due to a tower/signal outage signal returns however connection remains unstable Webafrica technical team made contact and i advised the connection is better but still unstable 17/06/25 No further feedback and case marked as resolved 18/06/25 Was advised that a new case will need to be raised as the old one was can not be opened as the old one was related to a service outage and not a single user issue

Had to restart the escalation process and wait 24 to 72 hours

19/06/25

no feedback on the case could not be provided with any form of update via customer service Could not be put in contact with any form of escalation - Feedback was promised nothing received

20/06/25

Customer care unable to provide any form of feedback what so ever

Technical team made contact and confirmed that this is infact related to the initial outage and the tower/Mast is having power feed issues

20/06/25 - 23/06/25

No feedback or ETA on when the issue will be resolved Feedback promised by end of day for each day and nothing received

Case escalations promised - nothing delivered Escalations for a service manager to make contact - Promised but not delivered

From the 16th to the 23rd

No proper use of my service i pay for 0.12 mb down and 0.01 up and a packet loss of 90%

Staff are unable to provide any form of feedback promised escalations are not done and promised callbacks do not occur

Staff are unable to even provide correct information regarding an outage

Customers are constantly told that they have to wait up to 72 hours for any form of feedback - Noting comes what so ever

The complaints dept does not seem to function what so ever.

This is also not an isolated incident

when ever there is an outage usually once a month for 5 to 10 days

We get the same service replies and basically have to roll the dice on how long we are going to be down for

I WOULD NOT RECOMEND WEB AFRICA'S Service to my worst enemy

Save your money and go to another provider

If anyone at web africa even reads this

Please make contact and we can discuss a training session on customer service , feedback and escalation