********** service, rather use a different provider that has a customer service department

We are on WebAfrica, Metrofibre. Since December we have had a problem with downloads. The PlayStation can’t download anything. My Samsung can’t do updates on the connection. My smart watch cannot download updates when connected. When we switch to mobile data, or when we use a VPN all of this works. I tried to take this up with Webafrica. I called, but they won’t answer and I kept getting an automated message that tells me I need to speak to them on WhatsApp. The problem is, it takes around 4 hours for them to respond on WhatsApp, so by the time they get back to me I am busy in a meeting or unavailable. I am very disappointed and frankly shocked that they get away with this lack of a customer orientation. Rather go to a different service provider that has a customer service department, As WebAfrica are clearly unable to support. I now have a RAIN connection as a back up device due to the lack of service from WebAfrica.