SERVICE NOT CANCELLED AFTER CANCELLATION REQUEST AND CONFIRMATION EMAIL

I have cancelled my WIFI service on 04 April 2022 and received a confirmation email: Your Free-To-Use Router - ZYXEL EMG3525-T50B () service has been cancelled.

I signed up with a new service provider who is now unable to connect my WIFI line due to WEBAFRICA not cancelling my line as confirmed. I have been put through to the support team and cancellations team and no one is willing to assist me to cancel the line as I requested. I have been holding on the line the entire day for days and all the robot says is we are experiencing super long wait time, but no one answers the calls the entire business day. Even on the wattsapp support line, I have been holding on to be transferred for the entire day.

One just cannot get hold of anyone agents at WEBAFRICA to help, but you sign up for the service, they are so quick to respond its almost immediately. They are still debiting my account even after I have cancelled the service.

Their agents are extremely unhelpful and unfriendly. This is the worst customer service experience I have ever received.