**** service, no feedback, no answers as to why we’ve been cut off?

Our internet has been down since Saturday, and we’ve tried to get this sorted three times. Each time we’re told that you’re escalating the situation or getting technicians to look into it, but nothing is done. You don’t sort it out, and take forever to sort it out, but this is day number 3 with quite literally no internet. How long will it be before you decide to fix it? And are you giving us the money back for days you failed to provide the service we paid for?