L
Lefa
1 reviews | Active since Sept 2026
03 Sept 2026, 18:58
Service is slow, wai...
Service is slow, waiting period for resolution is too long but the agent I spoke to was very helpful
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
04 Sept 2026, 09:02Hi Lefa,
We appreciate your feedback, particularly around the time it took to get your query resolved. We understand how frustrating it can be when you’re left waiting for an issue to be addressed.It’s encouraging to hear that the consultant you dealt with was helpful despite the longer resolution time. We’ll make sure that positive feedback is recognised, while also taking note of your concerns around the overall turnaround time. Feedback like yours helps us identify where the customer experience can be improved.
Warm regards,
Webafrica Crew
We appreciate your feedback, particularly around the time it took to get your query resolved. We understand how frustrating it can be when you’re left waiting for an issue to be addressed.It’s encouraging to hear that the consultant you dealt with was helpful despite the longer resolution time. We’ll make sure that positive feedback is recognised, while also taking note of your concerns around the overall turnaround time. Feedback like yours helps us identify where the customer experience can be improved.
Warm regards,
Webafrica Crew
Webafrica's reply04 Sept 2026, 09:02
Official
Hi Lefa,
We appreciate your feedback, particularly around the time it took to get your query resolved. We understand how frustrating it can be when you’re left waiting for an issue to be addressed.It’s encouraging to hear that the consultant you dealt with was helpful despite the longer resolution time. We’ll make sure that positive feedback is recognised, while also taking note of your concerns around the overall turnaround time. Feedback like yours helps us identify where the customer experience can be improved.
Warm regards,
Webafrica Crew
We appreciate your feedback, particularly around the time it took to get your query resolved. We understand how frustrating it can be when you’re left waiting for an issue to be addressed.It’s encouraging to hear that the consultant you dealt with was helpful despite the longer resolution time. We’ll make sure that positive feedback is recognised, while also taking note of your concerns around the overall turnaround time. Feedback like yours helps us identify where the customer experience can be improved.
Warm regards,
Webafrica Crew