Service is horrible

I have no had a good experience, chats take days to be responded to and I keep being moved from agent to agent who seem to have limited knowledge of the process. I have been charged for pro rata while had indicated effective date as 01 February.. further charged three times for delivery of router?????!!!!! One refunded still waiting for the balance and correct activation date.

Also why do I need a new router while it is the same as the old one.. and only settings need to be changed?

The line ordered is also a 1gn speed with a 856mb speed, how will I get the speed purchased.

Am still waiting for a resolution.. please.