KK
Kim K
1 reviews | Active since Apr 2026
10 Apr 2026, 11:43
Service is great the...
Service is great the chat department just needs more agents as the waiting time to get connected is redicullus.
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Webafrica's replyOfficial
10 Apr 2026, 12:04Hello Kim,
Thank you for your honest feedback. We're really glad to hear that you find our service great overall, though we completely understand how frustrating the wait time can be when trying to connect to the chat department. That's not the experience we want for you.
Your suggestion about needing more agents on the chat department has been noted and shared with the relevant team for review. It's an important part of improving the overall support experience.
If anything ever comes up, just send a quick message on Hello Peter with your account details, and we'll be ready to help.
Warm regards,
Webafrica Crew
Webafrica's reply10 Apr 2026, 12:04
Official
Hello Kim,
Thank you for your honest feedback. We're really glad to hear that you find our service great overall, though we completely understand how frustrating the wait time can be when trying to connect to the chat department. That's not the experience we want for you.
Your suggestion about needing more agents on the chat department has been noted and shared with the relevant team for review. It's an important part of improving the overall support experience.
If anything ever comes up, just send a quick message on Hello Peter with your account details, and we'll be ready to help.
Warm regards,
Webafrica Crew