Service is good, but...

Hi  Ontlametse 

We really appreciate your honest feedback, and we’re glad to hear the service itself has been a good experience for you. 

We hear you on the waiting times, that’s definitely not the kind of smooth, efficient support journey we aim for. Your time matters, and we’re actively working on improving response and resolution times so you can get sorted quicker, without the frustration.

If you’re currently dealing with anything unresolved, feel free to pop us a private message. We’ll jump in and help get things moving for you.

Thanks again for keeping it real with us; it helps us do better.

Warm regards, 
Webafrica Crew