Service is apaling

Hi Kobus, we completely understand how frustrating it is to be without internet while still being billed,  that’s certainly not the experience we want for you. We hear your concerns around the lack of clear communication as well. Your issue is currently open with our faults team under reference WA***, and they are working on resolving it. We’re monitoring the progress to ensure it’s addressed as quickly as possible. If you have any additional questions or need further support while this is being worked on, please don’t hesitate to reach out, we’re here to assist. Warm regards,
 Webafrica Crew