Service Failure

I have been a client of Webafrica for a number of years. I have always been happy with the level of service. Any Issue we may have had was resolved quickly and efficiently. Till today that is. I received notification that the credit card payment failed. But bank advised card was fine. I have now been trying for the last 3 hours to reach a human at webafrica to get bank details so that I can do an EFT payment and avoid my account been suspended. The "Super Duper fast" Whatsapp Support 2 hours and nothing. What has happened to Webafrica? Really disappointed. Guess they can just suspend my line, because clearly they don't need the business if they not bothered to respond to their clients. I'm going to start looking for a new ISP.