AL
Alexia L
1 reviews | Active since May 2015
16 May 2019, 06:57
Service down the drain, just like all service providers in this country
My account was cancelled without me asking and now webafrica want me to pay them R1700????
I tried to make payment of my arrears account. There was a problem with their system and it would not accept my payment. I specifically emailed them the same evening to get assistance but nobody helped me. They contacted me the next day and said there’s nothing they can do.
What kind of ‘service’ is that? Disgusting. What does one have to do in order to get service. They were one of the few who used to offer a good service, seems like they’re headed in the direction of Telkom.. useless *******.
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Replies (1)
Webafrica's replyOfficial
16 May 2019, 08:21 Dear Alexia ,
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
SOCIAL MEDIA:
•You can pop us a message via DM on Facebook or Twitter from 08:00 am – 16:00 pm, Mon – Fri, with your ticket reference (email) number, and our Social Media responder will follow up with the ticketing team and ensure response asap
Kind regards,
Webafrica
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
SOCIAL MEDIA:
•You can pop us a message via DM on Facebook or Twitter from 08:00 am – 16:00 pm, Mon – Fri, with your ticket reference (email) number, and our Social Media responder will follow up with the ticketing team and ensure response asap
Kind regards,
Webafrica
Webafrica's reply16 May 2019, 08:21
Official
Dear Alexia ,
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
SOCIAL MEDIA:
•You can pop us a message via DM on Facebook or Twitter from 08:00 am – 16:00 pm, Mon – Fri, with your ticket reference (email) number, and our Social Media responder will follow up with the ticketing team and ensure response asap
Kind regards,
Webafrica
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
SOCIAL MEDIA:
•You can pop us a message via DM on Facebook or Twitter from 08:00 am – 16:00 pm, Mon – Fri, with your ticket reference (email) number, and our Social Media responder will follow up with the ticketing team and ensure response asap
Kind regards,
Webafrica