EB
Edson B
1 reviews | Active since Aug 2025
09 Jun 2026, 11:53
Service Disconnected Despite Payment Made
Payment was made via EFT on 2 June, however our services have still been disconnected. We have already sent proof of payment to multiple agents, but our account has not yet been reactivated.
We are now unable to get any response via WhatsApp, and the phone line rings without anyone answering. This level of service is very disappointing, especially as I have only recently started with the company, just about two months ago. We urgently request that this matter be attended to and our services restored as soon as possible
Helpful (0)
Replies (5)0
Replies (5)
Webafrica's replyOfficial
09 Jun 2026, 12:11Hi Edson,
We understand how frustrating this is, especially being a new customer and already experiencing a service disconnection despite payment having been made. Being unable to reach support while your service remains inactive understandably adds to the urgency and frustration.To help get this resolved as quickly as possible, please forward the EFT proof of payment to *** so it can be verified and allocated correctly for immediate review and reinstatement of service.Once received, the payment can be matched against your account so the reactivation process can be prioritised.Kind regards,
The Mweb Team
We understand how frustrating this is, especially being a new customer and already experiencing a service disconnection despite payment having been made. Being unable to reach support while your service remains inactive understandably adds to the urgency and frustration.To help get this resolved as quickly as possible, please forward the EFT proof of payment to *** so it can be verified and allocated correctly for immediate review and reinstatement of service.Once received, the payment can be matched against your account so the reactivation process can be prioritised.Kind regards,
The Mweb Team
Webafrica's reply09 Jun 2026, 12:11
Official
Hi Edson,
We understand how frustrating this is, especially being a new customer and already experiencing a service disconnection despite payment having been made. Being unable to reach support while your service remains inactive understandably adds to the urgency and frustration.To help get this resolved as quickly as possible, please forward the EFT proof of payment to *** so it can be verified and allocated correctly for immediate review and reinstatement of service.Once received, the payment can be matched against your account so the reactivation process can be prioritised.Kind regards,
The Mweb Team
We understand how frustrating this is, especially being a new customer and already experiencing a service disconnection despite payment having been made. Being unable to reach support while your service remains inactive understandably adds to the urgency and frustration.To help get this resolved as quickly as possible, please forward the EFT proof of payment to *** so it can be verified and allocated correctly for immediate review and reinstatement of service.Once received, the payment can be matched against your account so the reactivation process can be prioritised.Kind regards,
The Mweb Team
EB
Edson B's updateReviewer Update
09 Jun 2026, 12:56 Proof of payment has been sent multiple times, but we have not received any response. Please advise where the proof of payment should be sent, as the recipient is not clear.
EB
Edson B's update09 Jun 2026, 12:56
Reviewer Update
Proof of payment has been sent multiple times, but we have not received any response. Please advise where the proof of payment should be sent, as the recipient is not clear.
EB
Edson B's updateReviewer Update
09 Jun 2026, 12:56Can you share the email address
EB
Edson B's update09 Jun 2026, 12:56
Reviewer Update
Can you share the email address
Webafrica's replyOfficial
09 Jun 2026, 16:53Hi Edson,Thank you for providing your details.We will review the information shared and provide feedback as soon as possible regarding the suspended service and proof of payment received.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply09 Jun 2026, 16:53
Official
Hi Edson,Thank you for providing your details.We will review the information shared and provide feedback as soon as possible regarding the suspended service and proof of payment received.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
09 Jun 2026, 16:57You're welcome.
Webafrica's reply09 Jun 2026, 16:57
Official
You're welcome.