********** Service

My experience with WebAfrica has been extremely disappointing. Their customer service is, quite frankly, **********.

The agents I have dealt with have not been helpful, and there doesn’t seem to be a proper direct customer service line where you can speak to someone who actually has information about your order. The only direct line I’ve been able to find is for the Sales Department, yet they apparently have very little information regarding existing orders.

I have also been given conflicting and incorrect information by different agents. On some calls, agents have asked me to hold while they finish conversations with people in the background, and on other occasions there have been children crying and significant background noise while the agent is assisting me. This is extremely unprofessional and makes an already frustrating experience even worse.

I was told that my router would be delivered on Friday. I waited the entire day and received absolutely no communication regarding the delivery. It is now the second week, and I still have not received my router or received a satisfactory explanation as to where it is.

What is most frustrating is the complete lack of communication and accountability. If there is a delay, customers should be informed instead of having to repeatedly contact the company to find out what is happening.

For a company providing an essential service like fibre, this level of customer service is unacceptable. Avoid Webafrica at all cost