Service Canceled without my Authorization

My frustration with Webafrica is through the roof at this moment. Had a service ordered from them. Which took me a while to get any sort of confirmation.

Then when the service was activated, they never activated it with the promotional terms (50mbs instead of 10mbs), untill I queried. Which begs the question wether I would've received what I payed for and which was advertised if I didn't ask?

Nevertheless, my service was then updated accordingly, but the speed kept dropping untill I queried and then magically returned to 50mbs once the agent I contacted refresh my line. Suspicious.

Then to top it all off, my service is off all of a sudden and then when I contact them, I get told that my line was canceled. No one can tell me by who? When it was canceled? Why was it canceled? And why I was never notified? Every agent I contacted kept "transferring" me to the provisioning department just to end up at another agent who can't give me any usefull information.

Note: My service says it is active on my customer zone ON WEBAFRICAS WEBSITE. Wake up WebAfrica. This has been a terrible service altogether from start to end.