Service beyond shocking

The frustration and pain I have suffered through the service I have receiving from Webafrica is shocking. I moved my subscription from my previous place to the new place and it has been a very frustrating process. Firstly I had to call numerous, send numerous emails before getting support or feedback from Webafrica. Eventually they responded and confirmed that my reinstallation will take place on the 12th of June 2020 and to date am still waiting. I hold on for an hour without no assistance and after an hour someone picks up and puts the phone down on ear. I am working from home and this is affecting me. Service rendered is beyond shocking. My biggest mistake was to stay with Webafrica I should have shopped around cause this service shocking. Am very stressed and frustrated this is causing me so headache.