MG
Matkus G
1 reviews | Active since May 2026
05 May 2026, 19:00
********** service
The support centre makes going to home affairs feel like a breeze absolutely dog service and very unhelpful. Some agents don't respond at all and others just keep transferring you to different departments. Trash service -5 stars
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Replies (1)
Webafrica's replyOfficial
06 May 2026, 08:47Hi Matkus,
We understand just how frustrating and exhausting this experience has been, especially being passed between agents, waiting without responses, and feeling that your time and concerns are not being taken seriously. That is certainly not the experience we want for our clients.
Your comments around the support centre experience, lack of follow‑through, and repeated transfers are noted with concern and will be shared with our Service Quality Team for review and improvement. We would like the opportunity to better understand what went wrong and ensure the issue you were trying to resolve is properly addressed.
If you’re open to it, please send us a direct message on Hello Peter with a brief description of the issue you were trying to resolve, and we’ll gladly assist further and ensure it’s followed through appropriately.
Warm regards,
Webafrica Crew
We understand just how frustrating and exhausting this experience has been, especially being passed between agents, waiting without responses, and feeling that your time and concerns are not being taken seriously. That is certainly not the experience we want for our clients.
Your comments around the support centre experience, lack of follow‑through, and repeated transfers are noted with concern and will be shared with our Service Quality Team for review and improvement. We would like the opportunity to better understand what went wrong and ensure the issue you were trying to resolve is properly addressed.
If you’re open to it, please send us a direct message on Hello Peter with a brief description of the issue you were trying to resolve, and we’ll gladly assist further and ensure it’s followed through appropriately.
Warm regards,
Webafrica Crew
Webafrica's reply06 May 2026, 08:47
Official
Hi Matkus,
We understand just how frustrating and exhausting this experience has been, especially being passed between agents, waiting without responses, and feeling that your time and concerns are not being taken seriously. That is certainly not the experience we want for our clients.
Your comments around the support centre experience, lack of follow‑through, and repeated transfers are noted with concern and will be shared with our Service Quality Team for review and improvement. We would like the opportunity to better understand what went wrong and ensure the issue you were trying to resolve is properly addressed.
If you’re open to it, please send us a direct message on Hello Peter with a brief description of the issue you were trying to resolve, and we’ll gladly assist further and ensure it’s followed through appropriately.
Warm regards,
Webafrica Crew
We understand just how frustrating and exhausting this experience has been, especially being passed between agents, waiting without responses, and feeling that your time and concerns are not being taken seriously. That is certainly not the experience we want for our clients.
Your comments around the support centre experience, lack of follow‑through, and repeated transfers are noted with concern and will be shared with our Service Quality Team for review and improvement. We would like the opportunity to better understand what went wrong and ensure the issue you were trying to resolve is properly addressed.
If you’re open to it, please send us a direct message on Hello Peter with a brief description of the issue you were trying to resolve, and we’ll gladly assist further and ensure it’s followed through appropriately.
Warm regards,
Webafrica Crew