*********** service

I made payment to my webafrica account last week Friday 03/112023 sent pop to them about 6 times and screenshots and to date my fibre still remains off, when siging in to my router it's directing me to an account that does not belong to me , only means of contact with this *********** company is whatsapp WHATSAPP, hw ridiculous is that,agent all seem to be lost keep telling me that my issue was referred to the relevant department and I will receive feedback within 24hrs but still noting , I must always contact them to find out what's going on and yesterday 10/11/2023 I was told that the matter is now sent to Vumatel to resolve (another waste of time company) these people are too quick to take our money but take forever to resolve a problem. I can't even reverse the payment because they are classified as a service provider. Hw long does it take to allocate a payment and why don't u guy have a call center to deal with things like this?