EvdB
Elzaane van der Berg
1 reviews | Active since Feb 2016
06 May 2026, 13:39
*** service
we have been with webafrica ( octotel) for a few years now , and i am just getting fed up with their poor service , our internet has been down for 5days now and no technician is making contact to get the problem sorted , there is no direct line to contact any of the two providers you have to speak to someone on whatsapp and its just the same story everyday we have contacted octotel to set up an appointment - but then another day passes by and no one contacts ?????????????????????????????????????????
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
06 May 2026, 13:53Hi Elzaane,
Being without internet for five days, repeatedly following up, and still not having a technician make contact is understandably frustrating, especially when every day passes without clear progress. This is not the experience we want for our clients.
We’ve reviewed the fault notes and can confirm that Octotel has advised they will be making contact soon to arrange an appointment. In addition, we’ve escalated this to our Faults Team to actively follow up with Octotel and check for any further updates, so this does not continue without visibility. As soon as additional feedback is received, it will be relayed to you immediately.
If you need any further assistance, please reach out via a private message on Hello Peter, and we’ll continue assisting.
Warm regards,
Webafrica Crew
Being without internet for five days, repeatedly following up, and still not having a technician make contact is understandably frustrating, especially when every day passes without clear progress. This is not the experience we want for our clients.
We’ve reviewed the fault notes and can confirm that Octotel has advised they will be making contact soon to arrange an appointment. In addition, we’ve escalated this to our Faults Team to actively follow up with Octotel and check for any further updates, so this does not continue without visibility. As soon as additional feedback is received, it will be relayed to you immediately.
If you need any further assistance, please reach out via a private message on Hello Peter, and we’ll continue assisting.
Warm regards,
Webafrica Crew
Webafrica's reply06 May 2026, 13:53
Official
Hi Elzaane,
Being without internet for five days, repeatedly following up, and still not having a technician make contact is understandably frustrating, especially when every day passes without clear progress. This is not the experience we want for our clients.
We’ve reviewed the fault notes and can confirm that Octotel has advised they will be making contact soon to arrange an appointment. In addition, we’ve escalated this to our Faults Team to actively follow up with Octotel and check for any further updates, so this does not continue without visibility. As soon as additional feedback is received, it will be relayed to you immediately.
If you need any further assistance, please reach out via a private message on Hello Peter, and we’ll continue assisting.
Warm regards,
Webafrica Crew
Being without internet for five days, repeatedly following up, and still not having a technician make contact is understandably frustrating, especially when every day passes without clear progress. This is not the experience we want for our clients.
We’ve reviewed the fault notes and can confirm that Octotel has advised they will be making contact soon to arrange an appointment. In addition, we’ve escalated this to our Faults Team to actively follow up with Octotel and check for any further updates, so this does not continue without visibility. As soon as additional feedback is received, it will be relayed to you immediately.
If you need any further assistance, please reach out via a private message on Hello Peter, and we’ll continue assisting.
Warm regards,
Webafrica Crew
EvdB
Elzaane van der Berg's updateReviewer Update
06 May 2026, 16:24Thanks for the reponce
They have called but internet still not sorted .
Does not make the experience better
They have called but internet still not sorted .
Does not make the experience better
EvdB
Elzaane van der Berg's update06 May 2026, 16:24
Reviewer Update
Thanks for the reponce
They have called but internet still not sorted .
Does not make the experience better
They have called but internet still not sorted .
Does not make the experience better
Webafrica's replyOfficial
06 May 2026, 16:39Hi Elzaane,
Thank you for coming back to us and for the update. The matter remains actively monitored by our Faults Team, who are continuing to follow up with Octotel as the fault progresses. They are tracking this closely to ensure visibility and will provide updates as further feedback becomes available, with the focus on reaching a full resolution as soon as possible.
Warm regards,
Webafrica Crew
Thank you for coming back to us and for the update. The matter remains actively monitored by our Faults Team, who are continuing to follow up with Octotel as the fault progresses. They are tracking this closely to ensure visibility and will provide updates as further feedback becomes available, with the focus on reaching a full resolution as soon as possible.
Warm regards,
Webafrica Crew
Webafrica's reply06 May 2026, 16:39
Official
Hi Elzaane,
Thank you for coming back to us and for the update. The matter remains actively monitored by our Faults Team, who are continuing to follow up with Octotel as the fault progresses. They are tracking this closely to ensure visibility and will provide updates as further feedback becomes available, with the focus on reaching a full resolution as soon as possible.
Warm regards,
Webafrica Crew
Thank you for coming back to us and for the update. The matter remains actively monitored by our Faults Team, who are continuing to follow up with Octotel as the fault progresses. They are tracking this closely to ensure visibility and will provide updates as further feedback becomes available, with the focus on reaching a full resolution as soon as possible.
Warm regards,
Webafrica Crew