Seriously??? Can onboarding be this difficult for a retention customer ordering a new product???

I just don't understand??? I've been a happy Webafrica customer for almost 2 years up until ordering another product and receiving such poor customer service! On 28/03/2022, I ordered a 2nd product which was meant to be activated from this month onward - 01/05/2022. Received and installed the new router and received confirmation that the line has been activated on 02/05/2022. Tried connecting and got the pop up notification saying there is a payment issue, therefore no internet. When entering my cell number and receiving the OTP, the next popup says all is fine and that if I am not connected within the next hour, I should contact the chat agents on the given number. Been battling for the past 4 days with chat agents that either keep transferring me to the next or requesting me to do the same things the previous agent did, with no change in result and then transferred again - this is insane! Can it really be this difficult to get me connected??? I hope this reaches the right eyes and receive a call from a Webafrica representative because I am sick and tired of *********** chat agents that are clearly useless.