Serious Complaint

You people are quick to suspend a customer's service because of payment issues even if it is your web interface portal that had a "glitch" as I was told by a consultant. You a penalize me for YOUR glitch, however you eventually take my money but seem to forget to re-instate my internet service. Your WhatsApp portal gives me the run around, but never resolves the problem. How long do I now have to wait for anybody to resolve my issue. You don't have any phone number that can be contacted so that I can actually speak to a person instead of a machine(willie-the-bot). My money was taken on the 7th January @ 06:39, I still don't have any internet service from Webafrica. Please help !