September payment has not reflected and I am sitting with no internet

I am feeling extremely frustrated and disappointed with the level of service I have received thus far. I would like to bring to your attention a pressing matter that has left me and my family in an extremely distressing situation.

On the 5th of this month, I made a payment for my fiber line using a different credit card than my usual one. Despite the payment being confirmed, our internet connection remains disconnected. We are currently receiving payment request notifications, which is perplexing and deeply concerning.

I have made multiple attempts to resolve this issue through your WhatsApp channel, where I have engaged with no less than nine different representatives. Unfortunately, none of them has been able to provide a satisfactory resolution or even a clear explanation of the problem. This has left us in a state of frustration and anxiety, especially because my sister's livelihood is at stake due to her need for a stable internet connection to work from home. She is on the verge of losing her job, and we cannot afford any further delays.

I want to emphasize that I am no longer willing to engage in text-based communication through WhatsApp. We need immediate assistance and a detailed explanation of what is causing this issue. Additionally, I demand that the refund for the payment made on the 5th of this month be promptly returned to the bank account from which it was debited.

Half of this month has already passed, during which we have been without a functional internet connection despite having made the necessary payment. To add insult to injury, we are incurring additional expenses by purchasing data to ensure my sister can continue her work, further burdening our financial situation.

I implore you to prioritize this matter and urgently address the issue. I have provided my contact number, ***, and I expect a phone call from a knowledgeable representative who can provide a satisfactory resolution and explanation for this unacceptable situation.

Time is of the essence, as my sister's job is in jeopardy, and we cannot afford any more financial losses due to the lack of connectivity. Your immediate attention to this matter is imperative, and I trust that you will take this situation seriously and act promptly.