Send Phumeza back to training

My wifi went off yesterday LOS button flickering red. Was in contact with an agent named Phumeza. Phumeza you have no customer skills, no empathy towards your customer and your answers was clearly AI generated. I asked how do I go about doing a cancellation and expected an aswer from you, I didn't mean do a cancellation I was merely asking a question for future reference and while waiting for an answer you informed me to please hold while you do a cancellation request. I asked a ****** question, I did not give you an instruction to do so but since you did...you should be sent back to training and learn some customer skills. I am glad you don't work in a hospital, I shudder to think what you would do to patients. So I guess because of you Phumeza Webafrika has lost a customer.