Second line delay- disgusted with service

I have a second line installed for the main house, as line two has fibre in the second house. Vuma confirmed the line was installed. I app**** for line one but so far received three order numbers. I spoke to Courtney Calvert on Whasapp on 14/03/2023 confirmed my order and advised a payment line will be emailed to me. I then called several times and lastly spoke to Azola, who advised he will also send the payment link to complete my payment for WebAfrica to install the second Fibre connection. Nobody is following up on ourstanding queries, honestly.

I explained the same process from the first day, but it seems these employees don’t understand English. Why it so difficult to send the payment link, or don’t you want my business. No WebAfrica I’m not happy with your service, it’s a disgrace. I honestly don’t see why I must call you 15 times. Since Tuesday, I get no reply to my messages on Whatsapp. I regret recommending WebAfrica to my neighbors as an IT Service Delivery Manager.