Second Chance *****ed!

I left Web Africa in July because of the worst service id ever experienced. I decided to renew my connection in September after speaking with one of the sales people and gave it a second chance. After clearing explaining to her that i did NOT require an installation, i just needed my router to be activated, she booked an installation thus delaying the process unnecessarily. She promised to match my monthly installment for a now Vumatel fibre connection (R729.00 per month) if i would renew with them. I decided to contact Vumatel myself for updates on my activation. i received a mail from Vumatel themselves yesterday morning saying that my line is activated and that Web Africa need to now send me my configuration details to set up my router. Well i'm still waiting and i've been told off WebAfrica's Facebook messenger that no details have been assigned to my line yet. How hard could it be? I gave this company a second chance, thinking the adjustment to lockdown had taken its toll and they'd done the damage control. WRONG!! i've been *****ed again and now i'm sitting nearly 2 weeks without wifi and my business is suffering. Oh, and i'm now listed to pay nearly R1000.00 for my reconnection after being promised by the sales lady (Ghowa) that she's match it. Nice WebAfrica! Ill just sit here twiddling my thumbs until someone from your company decides to take 5 minutes out of their day to assign my details, its not like i've got anything better to do.