****med by Webafrica and Vuma

I've had a very bad experience with Webafrica. Their technicians came on 1 November to install fibre and we were told they would have to dig through our garden and paving. We refused for them to do it and told them to inform their office that we are cancelling the order. We have paid in advance and have been trying to cancel the contract and get a refund. We were told by their agent on Whatssap that they cannot refund since there have been usage. I questioned how can there be usage with installatin. We currently have ADSL line from Telkom. a Telkom modem (Even sent pics of this) and data from Mweb. I was informed that there is nothing they can do because their system shows installation. Webafrica and Vuma is busy de*****ing people and the sooner they are stopped the better!! Please advise we we can lay a formal complaint of *****