****!!!!!!!

I have experienced the possible worst service in history. i signed up last month and i was told i would pay prorata and delivery of router. Router arrives but no internet service , i tired their whatsapp line and after many tries eventually i get informed that i need a fibre capable replacement , yet the fibre cable was installed by vuma a year ago. i get an email by nano communications which they give strict instructions that i do not receive any quotes from other organizations as they will do the installation. i must just pay and send pop to them. but when i get in contact with webafrica they reckon they do not recognize nano communications. due to all this poor service iv been getting , i opted to cancel my subscription then all of a sudden im required to pay a cancellation fee and an installation fee but yet when i initially signed up , i asked the sales consultant how much is the cancellation fee and she said there wouldn't be any. There was no installation done , so i do understand why should i pay for it and I'm being billed and i do not understand why because i cancelled the service without even getting to use it. not a single mb of the service was used. i want an address to return the router and now my whatsapps are not being answered by their consultants. I JUST WANT THE SUBSCRIPTION CANCELLED AND TO RETURN THE ROUTER.