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I app**** for my order on the 24 July 2020 via a sales agent who was around the neighbourhood (who requested for my bank card details) and was told to make a payment of R399 for installation to take place. I waited a week for a technician from Vuma and there was no response from Webafrica.. R104 was then deducted from my account on the 1 August 2020 and that’s when I lodged a complaint with the company and requested a refund.

To date no one is getting back to me and every time I call in I’ve been advised that my complaint has been escalated to the Collections Department and it will take up to 10 days for the refund to be processed. It’s been 3 months now and I’m still waiting for a refund.

NB: I did another follow-up today and was told the exact same “I have escalated your query to the Collections Manager...”