Save yourself the stress - avoid Webafrica!!

DO NOT choose Webafrica as your fibre provider unless you have plenty of time, patience, and money to waste waiting for activation.

I chose Webafrica based on (some) positive reviews and because I wanted to support a local provider instead of going with one of the larger fibre companies like Mweb. Unfortunately, that turned out to be a massive mistake. It has now been almost FOUR WEEKS and my fibre line is still not activated. My premises is already fibre-ready and no major installation work was required that could justify this kind of delay. Every time I follow up, I’m told that the matter has been “escalated” and that turnaround time is “24 to 48 hours.” If I had a rand for every time I’ve heard that over the past month, I could probably buy Webafrica myself. Webafrica is also very quick to shift the blame onto the Fibre Network Operator (FNO), yet they seem to have little to no effective communication with them. Requests appear to go nowhere, and customers are not able to contact the FNO directly either, leaving you completely stuck in the middle with no real updates or accountability. This has genuinely been one of the worst customer service experiences I’ve ever had. Poor communication, endless delays, and absolutely no sense of urgency.

Awful, awful, awful. Subscription cancelled.