Same issue 4 times in a row. either poor workmanship or poor materials used

I have been logging the same issue to be fixed 3 times already. Not sure if it is a quick fix. But the problem reoccurs almost every 2 month. Today I am trying to get assistance for the same issue since 9 am this morning, nothing as yet .Been chatting to the bot for over 3 hours. There is a reason why I need fibre ,is to work from home and now I have to use my cellphone to connect.

Poor client service as there is no number you can dial in to report faults