1 reviews | Active since Aug 2019
Same fault finding for the past 6 months but still no resolution!!!!!
Just a pitty you can't give 0 stars.
I have had enough of this up and down, lack of communication, and just not giving a rats @#$% about their client. Since day one my order has been wrong, late, incorrect, and SLOW!!!. Also since day one my speed is all over the place and out of the 6 months, I have had probably only 1 month of full uninterrupted, unthrottled no hassle-free internet and still I have been paying the full amount for a 1000Mb/1000Mb line.
Here are the problems I sit with!!!!!!!!!!!! 1. I have been on your WhatsApp line almost 2-3 times a week and sometimes 3hours at a time and every time nothing is been done to resolve this issue. 2. Managers' callbacks are never honored. Frankly, I am disgusted about the communication from the service provider. 3. I have had low speed since day 1 and every time my fault is closed and the problem is not resolved, I pay for a 1GB line and currently only get 150Mb; this is not acceptable. Go and look at all the speed tests sent on the WhatsApp communication. 4. My internet connection is so choppy, that I cannot even work on the bank properly as it kicks me out for a time-out session error. 5. My connection is constantly off. Then I need to restart everything and HOPE I have internet again. This takes 10min every time I restart sometimes I have to restart 2-3 times. 6. I have done more speed tests on my side than I have ever needed to before. 7. I have done all possible tests with Jarred, Yolanda, Darryll, and numerous other people. I am now fed up being asked the same questions over and over and over. 8. I cannot even use my 30min free VoIP as it is so bad nobody can hear me nor can I hear them. 9. Every time the power goes off ( load shedding or other reasons ) I have to restart my ONT as it defaults back to 30Mb Line. 10. Not even my email can send as it hangs or just times out or sends me errors. 11. My Ping rate is going up from 2ms to now 5ms 12. My latency test to Google tested this morning is 367.2ms average 132% deviation of 485.6ms
On Friday night my internet went off at 8 pm sharp. and only came on at 10 am the next morning . On Saturday my internet went off again at 8 pm sharp and only come on at around 9 am the next morning. on Sunday at 8 pm sharp again and came on only after 8 am the Monday morning. on Monday evening it went off at 9:30 pm and it is now 5:44 Tuesday morning and it is still off. I have reported it every time and the only answer I get is we can't see what the problem is and nobody wants to take responsibility for why it is going off. Nothing changed on my side.
When I had the last issues I replaced my routers and Frogfoot replaced my ONT and I had the internet not perfect but close to what I am paying for. It is now a month of and all the problems is flooding back. So I have had enough I have even sent a new line proposal to Frogfoot on the 17th December no reply. On the 7th of January again my Internet was so slow I sent it again to the same Email and no reply I sent a new email again this morning the 25th of January to this person let's see if he replies.
So just a sum up on all my issues from day one. (been paying for 1GB download/ 1GB upload package)
1. Slow speeds anything from between 10Mb to 950Mb in a matter of 10speedtests on Ookla
2. International speed tests between 1Mb and 150Mb.
3. Inconsistent connections.
4. Very bad Latency to international servers when playing online games.
5. Choppy connections
6. The new issue is NO INTERNET BETWEEN 8 PM AND 7-9 AM IN THE MORNINGS.
7. A very sloppy installation was done
I have done everything on my side to accommodate these problems.
1. Been very patient for the past 7 months
2. Reported every incident to Web Africa and Frogfoot.
3. Replaced the routers on my account to see if the problem goes away ( No it did not).
4. Accomedate the support team every time for hours sometimes to try and fix the problems.
5. Replaced my whole network cabling connections to see if it solves the problem (No it did not.)
6. Purchased a Dedicated UPS for the router and ONT so they don't go off when the power goes off and to protect from surges. ( No it did not work).
The new and latest FF number I received from Web Africa is FF#***.
On Friday night my internet went off at 8 pm sharp. and only came on at 10 am the next morning . On Saturday my internet went off again at 8 pm sharp and only come on at around 9 am the next morning. on Sunday at 8 pm sharp again and came on only after 8 am the Monday morning. on Monday evening it went off at 9:30 pm and it is now 5:44 Tuesday morning and it is still off. I have reported it every time and the only answer I get is we can't see what the problem is and nobody wants to take responsibility for why it is going off. Nothing changed on my side.
When I had the last issues I replaced my routers and Frogfoot replaced my ONT and I had the internet not perfect but close to what I am paying for. It is now a month of and all the problems is flooding back. So I have had enough I have even sent a new line proposal to Frogfoot on the 17th December no reply. On the 7th of January again my Internet was so slow I sent it again to the same Email and no reply I sent a new email again this morning the 25th of January to this person let's see if he replies.
So just a sum up on all my issues from day one. (been paying for 1GB download/ 1GB upload package)
1. Slow speeds anything from between 10Mb to 950Mb in a matter of 10speedtests on Ookla
2. International speed tests between 1Mb and 150Mb.
3. Inconsistent connections.
4. Very bad Latency to international servers when playing online games.
5. Choppy connections
6. The new issue is NO INTERNET BETWEEN 8 PM AND 7-9 AM IN THE MORNINGS.
7. A very sloppy installation was done
I have done everything on my side to accommodate these problems.
1. Been very patient for the past 7 months
2. Reported every incident to Web Africa and Frogfoot.
3. Replaced the routers on my account to see if the problem goes away ( No it did not).
4. Accomedate the support team every time for hours sometimes to try and fix the problems.
5. Replaced my whole network cabling connections to see if it solves the problem (No it did not.)
6. Purchased a Dedicated UPS for the router and ONT so they don't go off when the power goes off and to protect from surges. ( No it did not work).
The new and latest FF number I received from Web Africa is FF#***.
With load shedding back, Frogfoot can not keep the internet on what does it help that I have a UPS for my internet.
I cant I have had issues for the past year now with my internet being off and not talking about being slow.
I have a 1GB/1GB line and not Webafrica nor Frogfoot can get my speed back up currently getting anything from 5Mb/s to 93Mb/s nothing more but yet my full payment goes off.
And the communication from both companies is PATHETIC and nobody replies or calls to say what is going on or what is wrong.
And another lie is that Webafrica blames Frogfoot and Frogfoot blames Webafrica for the speed issue but no one is fixing it.
DO NOT USE FROGFOOT or WEBAFRICA!!!!!
With load shedding back, Frogfoot can not keep the internet on what does it help that I have a UPS for my internet.
I cant I have had issues for the past year now with my internet being off and not talking about being slow.
I have a 1GB/1GB line and not Webafrica nor Frogfoot can get my speed back up currently getting anything from 5Mb/s to 93Mb/s nothing more but yet my full payment goes off.
And the communication from both companies is PATHETIC and nobody replies or calls to say what is going on or what is wrong.
And another lie is that Webafrica blames Frogfoot and Frogfoot blames Webafrica for the speed issue but no one is fixing it.
DO NOT USE FROGFOOT or WEBAFRICA!!!!!