Sad it has come to this

I app**** for an data and line upgrade around the 30th of March, this was processed and my account was debited. By the 5th of April I had still not had my upgrade and so after many attempts I finally had a Rep gave me a call on Easter Sunday ensuring me it would be done by Monday, This did actually happen at last my account reflected as a 4mb account and line speed but the problem was that my actual speed I was getting was about 10-40kbps.<br> I changed accounts to a capped account I had and no problem it worked, changed back to my Web Africa uncapped and again so slow I had to send a email to them from my phone,this was around the 13th. <br> I then contacted them again and again, I have spoken to countless people at Web Africa yet a month later and no joy.<br> I have asked for my line to be migrated back to telkom and for my account to be canceled to which they asked me to give them another chance to rectify the issue, they were blaming telkom, my line works fine with other ISP though.<br> This is not acceptable it needs to be resolved now so I can carry on with my life. close the ticket, cancel the account and refund me like i was told, this has gone on to long now.