Run away from Webafrica. Run as far away as you can! Awful service!!!

So the journey continues with this utterly useless useless and unprofessional outfit. In my last gripe I posted how I have fibre with these clowns since 2017. Little did I know till recently that I was being "overfilled" by them to the tune of R250 every month on my 50/50 line. Despite every effort, I was passed for agent to agent on their useless chatbot, waiting indefinitely. Agents were unhelpful, ****, obfuscated until I had no alternative. I have to go and change my bundle. Easy to do, but somethings I did not want to do as this company use this to get their customers to accept their new terms and conditions, which stipulate you are automatically liable to pay them R1000 on termination of the contract and you have to return the router and everything to them when you cancel. Outrageous, considering that I have had my fiber line since 2017 and everything is paid off. But ****** will be ****** right? So I changed my 50/50 bundle to a 200/200 bundle. All I was in for was an additional R15 per month... Imagine that! These ****** had me actually paying the same price for my 50/50 as the new 200/200. No shame there! Anyway, yesterday I was notified by my bank that my shortfall of R15 was debited from account. So I checked my line speed. Low and behold, it now reading roughly 94/94... that's funny?! Predictable with this company. Oh and they took the money before month end... no surprise there. So I check the accounts page on their website and it says 200/200 - active. So I decide to be sweet as treacle. To enquire why the money has been debited and why it said my 200/200 was active, but I am only getting 94/94 (give or take). Despite my best efforts to stay composed and calm, four agents and 2 hours and 45 minutes later, I was no further forward. Abruptly passed from one agent to another... and when after lengthy waits they realise they actually have no clue, they cut you off and pass you on to the next agent. The usual "how may I help you" and plethora of polite canned messages later, you have to go through the same protocol over and over again. Verify you are who you are, screen grabs, switch this off, Connect via ethernet.... all the same result - I am on 94/94. Not 200/200. One agent just said you are on 200/200 and cut me off. So here's the rub, this is the most atrocious service I have received from a company to date. Disgusting service. But what do you do. Once you have subscribed to one service provider you are kind of stuck bar being without fibre for god knows how long before you get to connect to a new service provider. So I post this review. Hoping that other people thinking of using these guys.... read this and I can say run away! Run as far away from Webafrica as you can. They are the most unpleasant company to deal with. Truly, awful, awful, awful! And if you think all the good reviews are persuading... I bet they are all posted by bots or online promoters. There is no way that this absolutely deplorable company would get consistently 5 stars from happy customers. It's all ****. Run away!!!