Run as far away as possible....worst service ever....tons of hidden cost that they never disclose when on the call with you or when purchasing a product

I have had a horrible experience ever since. Today topped it all when an agent literally hung up the phone on me. I called in on the 18th of July to enquire about a cancelation or moving home option. The agent I spoke to had the wrong info on my on boarding and said that I would be charged a cancelation fee after I have been with the company from 2021. She told me that I could use the "moving home" which will cost just over R200. She then advised that I should get the address I will be moving to and enquire on whether there is Fibre there or not.

When I finally do. I was told I will be billed twice as the request was done after the 21st. WHICH I WAS NOT ADVISED ON BY THE AGENT I SPOKE TO ON THE 18TH. When I queried this, I treated with the worst disregard and the agent hung up on me.

There so many hidden costs when it comes to this service provider and they always attribute them to their secondary service providers that we never engage with.