RUN AROUND

I HAVE BEEN TRYING TO SEND MY RICA DOCUMENT BUT EVERY LINK THERE SEND ME HAS EXPIRED. THEY HAVE BEEN TRANSFERING ME FROM AGENT TO AGENT DEPARTMENT TO DEPARTMENT, ITS BEEN 3 WEEKS NOW I STILL CANT UPLOAD MY DOCUMENT. I HAVE EVEN CANCELLED MY SERVICES AND STILL WAITING FOR MY REFUND FROM LAST WEEK.